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Product Warranty

Manufacturers Terms and Conditions are as follows

  1. Cardale Group Limited Doors are guaranteed against any form of manufacturing defect for a period of 2 years from the date of original purchase.
  2. Cardale Group Limited also guarantee that its garage doors will operate safely and reliably for a period of 10 years from original installation.
  3. Cardale Group Limited electric operators are guaranteed against any form of manufacturing defect for a period of 5 years for mechanical elements, motors and transformers and for a period of 2 years for other electronic and radio equipment.
  4. The Exterior finish is guaranteed to provide an effective weatherproof membrane which will resist perforation of the substrate from the weather side due to corrosion for the periods indicated below.


10 years - Factory Fully Finished Doors: Steel, GRP & ABS Up & Over Doors, Roller Doors & Sectional Doors

2 years - Fully Finished Timber Doors Security Shutters, Collapsible Security Gates, Security Bars and *Primed Steel Doors

1 year - *Basecoat Timber Doors

Colour change or fade to the exterior surface will be limited and uniform for a minimum period of 2 years. *(subject to finishing in accordance with terms and conditions)

Guarantees are subject to the condition as set out below;

  1. During the comprehensive 2 year guarantee period Cardale Group Limited companies undertake to repair or replace (at its discretion), and without charge, products or components which have suffered any form of manufacturing defect. Claims must be notified within 3 days from the date of delivery or within a reasonable time after discovery of any defect.
  2. Products covered by these guarantees must have been purchased through an authorised Cardale Group Limited garage door supplier or as original equipment attached to a newly built dwelling.
  3. The warranties shall apply for normal use only. Normal use constitutes no more than 5 operations (open/close cycles) per day.
  4. The warranties offered attach to the Cardale Group Limited Companies product only and no consequential damages will apply no matter how caused.
  5. No liability will be accepted as a result of normal wear and tear, incorrect storage, incorrect handling, faulty installation, incorrect use or wilful damage.
  6. Claims under this guarantee must be made through the original supplier and accompanied by relevant documentation indicating the date of purchase (e.g. receipt).
  7. Cardale Group Limited Companies Garage Doors Limited maximum liability shall be the original purchase price inclusive of Value Added Tax at the rate prevailing when supplied.
  8. Any product which is the subject of a claim:
    1. must have been correctly installed in accordance with the installation instructions supplied and thereafter properly maintained by a suitably experienced engineer on a regular basis as set out in the Maintenance and Operating Instructions provided with every door. (Additional copies of these instructions are available by contacting the installer or the manufacturing company). We recommend that regular maintenance is provided by a suitably experienced engineer. See your Yellow Pages for your local Cardale Group Limited Companies Garage Door specialist.
    2. must have the manufacturers reference number still intact (found on the barcode label on the door)
    3. must not have been modified in any way.
  9. Claims will not be accepted where the cause is due to:
    1. impact or mechanical damage suffered during or following installation, e.g scratches, indentations, tears, scuffs or other surface abrasion.
    2. damage or discolouration caused by contact with any form of caustic, abrasive or corrosive substance, fumes, bird droppings, fire, smoke, floodwater, salts, acids, or from exposure to abnormal atmospheric pollution.
  10. This guarantee excludes normal wear and tear on items such as cones, cables, spindles, lock cylinders, hinges or springs.
  11. Only Cardale Group Limited Companies original spare parts must be used when required. The use of non-Cardale Group Limited Companies parts shall invalidate this guarantee. Warranty period for replacement parts is 6 months or the balance of the original warranty period if greater.
  12. The Exterior Finish Guarantee applies only to the weatherside surface and where more than 5% of the surface area of the door is affected. Surfaces must be freely exposed to washing by rainfall and kept clear of accumulated dirt and debris and given equal exposure to local environmental conditions and consistent natural lighting conditions across the face of the door. Special attention is drawn to Clause (9) (ii).

    Marking may occur to either side of the a roller door or shutter curtain over time due to the rolling nature of operation. This does not affect the performance of the door and is not part of the guarantee.
  13. Primed steel doors and basecoat treated timber doors must receive a suitable exterior quality finishing topcoat immediately after installation. This topcoat finish must be applied strictly in accordance with the manufacturer's instructions.
  14. The guarantee period for electric operators excludes batteries, fuses and light bulbs.
  15. Parts replaced free of charge become the property of Cardale Group Limited Companies.
  16. Attempted repairs by non-qualified individuals shall invalidate this guarantee.
  17. The specific terms of this guarantee shall only apply to products purchased on or after August 2009 within the UK and Eire.
  18. Cardale Group Limited Companies garage doors and associated products are sold subject to the Cardale Group Limited Companies Standard Terms and Conditions of Sale, copies of which are available upon request. Cardale Group Limited Companies shall not be liable as a result of any representation, implied warranty or other term or condition or for any consequential loss or damage, costs, expenses or other claims whatsoever except as expressly set out in these Terms and Conditions of Sale.


General Advice

Door Cleaning. Periodically clean the door panel using warm water and a soft cloth or sponge. Allow to dry naturally. Never use detergent, abrasive, caustic or solvent based cleaners as they may damage the door surface. Bird droppings should be removed immediately as these can be particularly caustic.

Door Servicing and Maintenance. All doors should be operated and maintained in line with operating and maintenance instructions supplied with every door. Every six months visually inspect all wear items (including cables) for signs of wear. If wear is detected we recommend you contact your local Cardale Group Limited Companies supplier to arrange for a replacement. Garage door springs are under extreme tension and should only be repaired or replaced by a suitably qualified engineer.

Other performance issues affecting Cardale Group Limited Companies. garage doors are:

Cardale Group Limited Companies G.R.P. doors are individually handcrafted products manufactured to specific customer order. Due to the nature of the product and the hand finishing processes used they may occasionally display small blemishes which do not detract from the overall appearance of the product. These are regarded as being within manufacturers tolerance when such blemishes are not visible to the naked eye when viewed from a distance of three metres. Similarly, Woodgrain effect products will, like the natural material, display colour variations across their surface and colour will vary from door to door. Ordering doors to match helps reduce the variation but will not eradicate it entirely.

Translucency of the G.R.P. door panel may vary when viewed from the inside on a bright day due to variations in laminate thickness. This does not represent a manufacturing defect and overall performance is not affected.

G.R.P. Size and Deflection - the natural curing process does not affect the ultimate product size and a tolerance of ±6mm on both height and width is deemed acceptable. Up and over doors in the 'open' position will display a level of vertical deflection or 'sag' across the width of the panel and up to 6mm per linear metre is within design tolerance.

Cardale Group Limited Companies Timber doors are made from the finest timber obtained from managed and sustainable sources. Prior to fitting they must not be stored in direct sunlight or exposed to splashes or rain as colour fading and/or staining may result. The Cardale Group Limited Companies product guarantee does not cover natural variations in colour, warping, swelling or shrinkage due to the ordinary natural processes of ageing, fading or the effects of weather or climate nor does it cover the incidence of similar degradation which could have been prevented by carrying out finishing and maintenance procedures as recommended by Cardale Group Limited Companies. Doors that are not factory finished should be finished with a microporous stain, front and back, in accordance with the stain manufacturers instructions immediately after fitting.

Cardale Group Limited Companies Steel doors are manufactured using high quality galvanised steel. A suitable exterior grade of paint should be applied as a finishing coat to primed doors in accordance with the paint manufacturers instructions.

Garage doors should be inspected upon delivery and viewed in natural daylight (not direct sunlight) from a standard distance of 3 metres to view their overall appearance. From this distance the door panel should appear free from visible marks or distortion, stains, blemishes, indentations or scuffs. If any marks are only visible within 3 metres they will not be considered under warranty.

These terms and conditions do not affect your statutory rights.